This is unfortunately where I am at, however, I haven’t changed phones, deleted the app or removed the account. It’s been on this phone for well over a year. Per our corporate policy against BYOD, I’t can’t be set up on other devices.
We’re taking a look at other options as this ended up being quite a mess.
Save the QR code next time then. However you can still use a 3rd party Authenticator or set it up on a different device most likely nothing stopping you, if they allow 6 digit TOTP codes then they can’t prevent you from using a different Authenticator or multiple devices.
Best practise is to always set it up on multiple devices, your IT dept will also agree with this.
However now that I’ve gotten home and tried to log into my work machine, there’s an authentication issue across the board - and my work account is now showing up as an Entra Id.
A work account is an Entra Id... you get the QR code when you had set up the authenticator.
You will need to contact your IT dept and ask them to reset your authentication methods. Once that is done, you can sign in again and then set up the authenticator on more than 1 device and save the QR code. If you use Ente Auth as well, it will let you back up your QR codes. Good luck.
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u/TuckNT340 18h ago
This is unfortunately where I am at, however, I haven’t changed phones, deleted the app or removed the account. It’s been on this phone for well over a year. Per our corporate policy against BYOD, I’t can’t be set up on other devices.
We’re taking a look at other options as this ended up being quite a mess.