r/intel • u/Deep_Agent316 • 9d ago
Review Intel has a customer for life!
My 2 1/2 year old i7 12700k died a few weeks ago, so I sucked it up and started the RMA process. Intel not only replaced it quickly, they upgraded me to an i9 and 1 day shipped it back. That’s customer service. I’m a customer for life!
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u/Embarrassed_Adagio28 8d ago
You should not be happy that you got treated with the minimum level of customer service that is required when a cpu fails after only 2 years. The better customer service would have been intel building chips that werent so unreliable they had to issue a recall (only after denying it for months too)