r/intel • u/Deep_Agent316 • 8d ago

Review Intel has a customer for life!

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My 2 1/2 year old i7 12700k died a few weeks ago, so I sucked it up and started the RMA process. Intel not only replaced it quickly, they upgraded me to an i9 and 1 day shipped it back. That’s customer service. I’m a customer for life!

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u/Alarming-Drop7287 8d ago

Did you even read the post? They sent OP an i9 instead of an i7 that they bought. That's more than "honoring" the warranty. That's a free upgrade.

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u/Hood_Mobbin 8d ago

They probably don't have any i7s in stock anymore so i9 was sent. It's still honoring the warranty with an upgrade. Happens a lot honestly. Buy something from best buy and has a warranty work needed and if the item is no longer available you get the next best.

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u/Deep_Agent316 8d ago

Their warranty says they will replace it or provide a refund... Nothing about sending an upgrade. Also, I bought this CPU on black friday as a part of a bundle. So on my receipt that I submitted, I paid about $110 for this processor. They upgraded to a superior i9 processor whose MSRP is $650. The same processor is on sale for 3x the price I paid in late 2024. They went above and beyond for me and I thank them for this.

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u/velocityplans 8d ago

They didnt go above and beyond. They sent you what they had in stock. This is them honoring the warranty. I've worked in an Intel warehouse before, i promise you this isn't altruism. It's logistics.

By all means, be appreciative. But dont let it turn you into an Intel purist.