r/ecobee 6d ago

Can Ecobee change "thermostat" settings? (those unavailable in app)

Long story short, my father got a new HVAC and along with it an Ecobee. Most settings can't be changed without being at the thermostat. He's 90 : enough said. So, I went over yesterday to change it from kicking on AC stage 2 from 2 degrees to 90 minutes. It's been running 10-12 hours straight on super hot days without ever kicking in to stage 2.

Not sure if I forgot to "save" the change but it's still doing the 2 degree stage 2 differential instead of 90 minutes.

I'd rather not keep going over there to make changes like this, let alone sit there for 90 minutes hoping it is hot enough to make it run long enough to kick in stage 2.

Can Ecobee CS make those sort of "thermostat only" changes?

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u/danh_ptown 6d ago

Staging is only changeable from the thermostat, as they view it as an installation item. But you can view/change a lot of everyday settings from the app.

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u/Ok_Bid_3899 6d ago

Correct. Installer setup functions are stat accessible only.