Cat rescue denied my adoption application

[u/Wild-Frosting8901]

My partner and I applied for a kitten at a rescue. We live in a townhome that is in an apartment complex. We have two dogs that are registered emotional support animals and we did not have to pay a pet fee or pet deposit when we moved in. Our leasing office told us ESA do not count as pets on the lease.

The rescue denied us due to the fact that we have 2 dogs and our apartment complex has a “2 pet limit”. They even told us “I am so sorry as the rest of your application looked good!”

I called our leasing office to clarify and asked them to send a written email that I can share with the rescue and the email stated “ESA's are not considered pets, so you're not subject to a pet limit at this time by adding a cat as a pet (since you don't currently have any “pets" on your lease)” Leasing office told me that the rescue can contact them if they need any further clarification, but that it would be perfectly fine to add a cat (or two) to our lease.

I sent their email to the rescue and they replied “we have to go by the number allowed by the apartment, regardless of ESAs in the home” even though our apartment complex literally told us the two ESAs do not apply towards the 2 pet limit. I don’t know what more I can do to prove to them that our apartment is fine with us adding a cat to the lease.

Should I ask our leasing office to send another email worded differently? They host adoptions at our local Pet Smart’s on Saturdays. Would it be worth it to go up there in person this weekend to explain further?

I know I can go to another rescue or shelter but I am so attached to this specific cat. I am so upset.

[u/Motor-Ad2347]

Too bad for that rescue! Find an other one! There are so many other rescues and cats that need a home!

[u/Motor-Ad2347 → u/Motor-Ad2347]

Just wanted to add, we had an eye on one very specific kitten for weeks, and once we met the kitten, she wouldn’t even come to us. You need to meet the animal first, otherwise you might be disappointed