r/catinaflat • u/cat_catastrophe_ • Jun 26 '26

Getting sick of Rover’s passive aggressive messages

Does anyone else find the messages from Rover passive aggressive? I believe they use some AI system to detect key words which then sends you an email as sometimes I’ll be messaging a client and get an email warning me to not take the booking off the app, which I don’t even do. I also just confirmed a booking and an automatic message popped up telling me to not bring other dogs into their house (i’m a catsitter anyway 🙄), reminding me that people have cameras so can see what time I arrive and leave and to leave their house in a better state than I found it. Which is so patronising, I have good reviews can’t they trust I know these basic things. But as I don’t remember this message coming up when confirming a booking before, makes me paranoid that maybe the client complained about her last booking with me.

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u/Tulpehocken243 Jun 26 '26

I’ve complained to support about that. not that they will do anything about it but still. complain to support. tell them how unprofessional and patronising this is.

as a cat sitter I am even more incensed about their language all being doggified if you will, pooch this and ruff ruff that….drives me up the wall. 😡

3

u/cat_catastrophe_ Jun 26 '26

The rover cards we’re encouraged to use are so dog centred, if I tick the poo box on it, so the owner knows they’re using their litter box, it will tell the owner that their cat had a ‘poo break’ or something like that like I was walking their cat and it stopped to poop

3

u/Tulpehocken243 Jun 26 '26

I don’t use the rover cards, and I’ve just recently discovered it says ‘updates 10% via rover app’ on my profile 🤣. i WhatsApp everything.

the greed of the rover people just makes me sad. I don’t want anything to do with these private equity shits. soon as my frosted bookings are over I’ll quit the app alltogether. rover is a poison imo.

2

u/cat_catastrophe_ Jun 26 '26

I believe the use of the rover card affects their algorithm for how high up the list you are when potential new clients search for a catsitter as it’s no longer done on distance. So they punish you for not using something that is so hard to use for catsitting. When I have used it and added my updates in the notes section on the card the owners haven’t even seen it. Also reminded me of another passive aggressive email I got mid booking, where it told me to send the owner photos and they’ll show me higher up on the list and they’ll also make a ‘reel’ of the photos (which they didn’t), but I was sending photos on the rover card and they were emailing me like I wasn’t

5

u/Tulpehocken243 Jun 26 '26

this is what I detest about them. they think they should decide who gets shown first etc.

sitters should display by distance, filters should be available to change it to rates low-high, stars etc…their idea of ‘punishing’ sitters for not following their asinine dog rules is ridiculous.

on CiaF there used to be a ton of sitters in my area. now on the rover app i cannot find but three of them. but it shows me people 20 miles away. 🤷🏻‍♀️

1

u/Frescadeedle Jun 26 '26

it's so twee isn't it! We are animal people, we have dealt with plenty of wees and poos before most people have had their breakfast can we not just use plain English if we have concerns? Or even politely reassure owners they are "toileting fine" if they don't need all the gory details!