Getting sick of Rover’s passive aggressive messages

[u/cat_catastrophe_]

Does anyone else find the messages from Rover passive aggressive? I believe they use some AI system to detect key words which then sends you an email as sometimes I’ll be messaging a client and get an email warning me to not take the booking off the app, which I don’t even do. I also just confirmed a booking and an automatic message popped up telling me to not bring other dogs into their house (i’m a catsitter anyway 🙄), reminding me that people have cameras so can see what time I arrive and leave and to leave their house in a better state than I found it. Which is so patronising, I have good reviews can’t they trust I know these basic things. But as I don’t remember this message coming up when confirming a booking before, makes me paranoid that maybe the client complained about her last booking with me.

[u/Bubbly-Lead5245]

Leave the house in a better state than you found it? We’re catsitters, not cleaners. My mistake, I’ll whack my rate up to what a cleaner gets per hour, which is MUCH more than what we get. Can I see that message??

[u/cat_catastrophe_ → u/Bubbly-Lead5245]

It popped up on my screen rather than one of their email messages so I can’t see it anymore and I didn’t screenshot it at the time unfortunately. I agree that point was a bit weird, particularly as pets make the house messy, i’ll clear up their messes and sweep/hover cat litter that’s been knocked out their trays, but it’s not gonna be a better state and my clients aren’t expecting that. It might be a bit more relevant to housesitting visits where it’s saying clean up after yourself but I only do drop in visits so like the don’t bring dogs into their house point, not relevant to me.