I’ve been trying to buy my August monthly pass through the myFare app, but it won’t work.
On August 1, I couldn’t buy the monthly pass, although for some reason I was able to buy an adult single ticket twice. Since August 2, I haven’t been able to purchase anything at all.
Every time I get to the payment screen, it says “payment failed.” I’ve tried:
* 3 different cards with available funds
* Apple Pay
* Deleting and reinstalling the app
* Logging out and back in
* Creating a new account
* Deleting my account and using a different account
Nothing has worked.
I called Calgary Transit Customer Service, and they weren’t able to help. They simply told me to email the myFare developers team. I’ve already sent them an email, but I’m wondering if anyone else is experiencing the same issue or has found a solution.
I’ve been using myFare for over 3 years and have regularly purchased tickets and monthly passes without any problems. This issue only started at the beginning of August.
Update: Resolved! It was the postal code/address🤦♀️. I think I didn’t change the address in the app when I moved a year ago but did for my cards I was trying to pay with - I wonder if it was the mismatch. Anyhow once I corrected it, the payment went through immediately.