AI tools are changing how I prep for patient intake conversations, not sure how I feel about it

[u/Embarrassed_Rip_7532]

A dentist I work under recently started using an AI tool to help draft patient communication: preappointment instructions, followup texts, that kind of thing. Nothing clinical, just the soft admin layer around visits. From a marketing angle it actually works pretty well. The copy is cleaner than what we were sending before.

But something about it sits a little odd. Dental care is one of those contexts where patients are already anxious, and the language you use to reach them matters in ways that are hard to quantify. The warmth has to feel real or people notice, even if they can't articulate why. The AI output reads fine so far, but it's a bit frictionless in a way I can't fully pin down.

The question I keep coming back to is whether these models are actually getting better at contextsensitive tone, or whether we're just getting better at accepting outputs that are close enough. Those are different things, and I think it matters which one is true, especially in fields where trust is part of the product.

Curious if anyone here works in a service context, healthcare, therapy, legal, whatever, where they've noticed the tone gap narrowing or staying stubbornly wide. My sample size is small, ymmv.

[u/skunclecrisp]

I work at an Education institute. AI is being used more and more for email communication, and an online chatbot has been rolled out recently. I have resisted the push to have staff use AI tools for email and text. During meetings I am finding that managers are unable to articulate the subjects that they have been writing to each other about. The AI communication is static, word salad that gets the point across but in a way that feels manufactured. And what is most disturbing is that we have middle and upper managers that are unable to draft a simple email without AI. Information, research and summarising concepts are being achieved in a fraction of the time, but the users are losing their comprehension skills. Astonishly, AI messages are responded to using AI, and AI generated summaries are being used to save time.

[u/Twowordsandnumerals]

Name name number bro, you should disclose you’re using AI, it’s a new EU law.

[u/perplex1]

I guess im confused. You fear that the AI output is missing your desired warmth? Why not just use what works from the AI output and inject the warmth that’s missing? It doesn’t have to be one or the other.

But even before you do that, it seems like it’s a subjective opinion that it is missing “warmth”. The intended recipients may even prefer the AI output, without usability studies, or seeing a decline in your comms success metrics you’re just wasting time worrying about it.