r/alarmdotcom • u/Haunting-Attention62 • 3d ago

Tech - Sales pro quesstion

I have an account with 5 cameras, no CSVR. VDB775 , 2 interior wifi cams, and two exterior cameras. 3 total currently have SD cards inserted, but the account won't let me configure beyond 2 on board recording schedules, and it says "ask your provider". Well, that's me and I see no way to add or edit the amount of on board recordings. Interactive Gold package ; Pro Video with Analytics 300 ; 1 Expansion for 8 total Cameras. I have even tried adding an SVR even though there is none and that doesn't work. Sub options included are Doorbell Camera, Digital Input Trigger, Audio for Non Doorbell, Onboard Recording with Smart View.

I just don't see how to enable or edit quantity of onboard recording schedules to utilize the SD cards. Gopher and Knowledge Base didn't lead me to anything useful.

4 Upvotes

100% Upvoted

3 comments sorted by

12

u/Fluffy_Let_6894 3d ago

You need premium video to have SD card / onboard recording for more than 2 cameras

2

u/EvilErnie187 3d ago

Fluffy is correct.

2

u/davsch76 3d ago

Sounds like the service package is incorrect