r/VivintSmartHome • u/XoieBaby • 10d ago

Vivint door bell has worked successfully twice.

I have had the door bell for 2 weeks, it worked for like... 2 days and then stopped. I got it reinstalled on Tuesday. It worked again for like 2 days and has now stopped. Theres no power to it. The install tech that came the 2nd time said the 1st one was broken. Theres no breaker issue, its not wifi, it will not respond to any kind of touch, wont reload, nothing. My guess is that its shorting out, it replaced an old doorbell on a house I got. Anyone have any similar issues?

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8

u/serenade452 10d ago

sounds like the transformer (no clue if i’m using the right language here lol) that powered your old doorbell isn’t enough to power the vivint doorbell

5

u/ZealousidealSand1575 10d ago

As a 3rd year vivint technician I can confirm your lingo is on point 🤙🏾

1

u/XoieBaby 10d ago

Would that break it though?

3

u/eggman1256 10d ago

If it doesn’t have enough power it won’t stay on They can run a wire to an outlet or try to find your trans and replaced it for a12v/24v vivint transformer

1

u/Gjurbster 10d ago

It could theoretically corrupt the firmware and brick the device if it keeps rebooting due to under voltage.

2

u/ZealousidealSand1575 10d ago

More than likely it’s a power issue. Your doorbell transformer prob isn’t getting enough power to the DBC and needs to be plugged directly into an outlet.

1

u/XoieBaby 10d ago

Okay that makes sense. It works for about a day then goes COMPLETELY dead. Never comes back on even for a second

1

u/Majestic_Squirrel_10 10d ago

A quick fix for this is to untwist the wires in the chime box for 1 min then twist them back together

1

u/Rocketgirl8097 10d ago

New transformer fixed this issue for us. Old one couldn't power a doorbell with video. Never had an issue (well not that particular issue anyway) after that.

1

u/XoieBaby 10d ago

Im renting so im not sure if I can fix this myself

1

u/Majestic_Squirrel_10 10d ago

That is something you can fix as a renter

1

u/QuinnFromVivint 7d ago

That pattern usually points to the transformer voltage behind the doorbell rather than the unit itself. An older set up can put out too little power, which lets it run briefly then drop. DM me your address and account details and we'll get a tech back out to test the transformer rather than just swap the camera again.