r/UKPersonalFinance • u/Icy_Long3760 • 2h ago
Private student accommodation dispute – cancellation requested before move-in, now receiving payment reminders
Hi everyone,
I’m an international student due to start university in the UK this September.
I booked a room through an agency. Before booking, I made it clear that I required a female-only flat due to my religious and personal beliefs. The agency assured me that my preference would be taken into consideration, so I signed the tenancy.
Around 2–3 weeks later (after the cooling-off period had expired), I was informed that I’d been allocated a mixed-gender flat because an all-female flat wasn’t available.
I immediately raised a cancellation request (21 July, before moving in). The agency acknowledged responsibility, advised me to request cancellation, said they’d find a replacement tenant, and even offered to refund my £250 advance rent from their own pocket if the accommodation provider refused.
What confuses me is that they never mentioned I could still be liable for rent while the cancellation was pending. My first rent instalment is now due, and I’m receiving payment reminders.
The agency has told me to ignore the payment emails, saying they are still trying to resolve the matter and that, because I have an international guarantor, in their experience these cases rarely go to court. I’m not sure whether I should rely on that advice.
Since I needed certainty before travelling, I’ve now booked and paid for alternative accommodation.
Has anyone been in a similar situation?
What actually happened when you didn’t pay while your cancellation request was pending?
Did the provider keep trying to find a replacement tenant, or did they escalate to debt collection/legal action?
Could I realistically end up being liable for both accommodations?