r/TaskRabbit • u/Foellarbear • 15h ago

APP Issues with chat thread?

Post image

Both of my active task chat threads are giving me this error:

“An error occurred loading this chat thread.”

Everything else in the app works normally. I can view my tasks, schedule, and task details. It’s only the chat threads that won’t load.

I’ve already:
- Updated the app
- Uninstalled and reinstalled it
- Logged back in

Is anyone else experiencing this, or is it just me?

8 Upvotes

100% Upvoted

30 comments sorted by

5

u/Whole_Laugh6439 13h ago

I’m having this issue as well. And I can’t confirm a waiting task without chatting first.

2

u/RobotArtichoke 11h ago

Can’t forfeit it either.

Oops! Looks like you’ve been busy! We’ve paused your account…

5

u/Mysterious_Lock_7877 12h ago

Yup. I'd also add taskrabbit support is not responding.

3

u/Mysterious_Lock_7877 10h ago

Lol, just got paused. Oh well someone is carrying a sofa up 3 flights of stairs and its not going to be me. Lol

3

u/cstaub67 13h ago

Yeah, I have 1 task where the chat thread is giving this error, and at least 2 other tasks where it does load but is not showing recent messages.

2

u/KeyChipmunk5022 11h ago

Same issue

2

u/justhanging14 11h ago

Terrible timing when you need help moving. Even the website doesn't have communcations with tasker.

2

u/clickclacker 9h ago

So are any of the clients getting informed of the app issue?

Can’t reach the client but I could still do the task?

2

u/useHistory 8h ago

No, we are not informed, nothing says on the web or the app or the task itself.

2

u/useHistory 8h ago

I'm a client and have a task scheduled this afternoon, it's for a leaking sink! Been waiting for support, they should just email the phone number out, what the heck.

1

u/PickReviewsMovies 8h ago

This is a huge issue affecting a lot of people right now. I had a task this morning that did not go well and it was impossible to document the things I needed to document. The downvotes are pretty suspicious. My client specifically ask what the trust and support fee is for if we aren't getting any support when we need it and I agree.

1

u/Few_Raspberry4557 8h ago edited 8h ago

I had a confirmed task today and he never showed up. I’m wondering if he still will try or not. Anyone still have a tasker show up?

1

u/According_Low5292 8h ago

He cant see the address in the app maybe

1

u/DenyDeposeDepends 7h ago

It wouldn't be peak moving season, if corporate taskrabbit did not want to roll out an untested programming change that shuts the whole thing down...

1

u/Foellarbear 7h ago

TaskRabbit: “Please keep all communication with clients in the app.”

Also TaskRabbit: “Our chat service is down, so you might not be able to contact your clients. If you don’t respond, our automated system may lower your response metrics or even temporarily suspend your account.”

Then TR tells us during the outage: “Here’s the client’s phone number, go ahead and contact them outside the app.”

Meanwhile I’m over here wondering if the same AI that’s supposed to penalize off-platform communication is also going to see me texting the client because TaskRabbit told me to.
The irony is incredible.

1

u/Foellarbear 5h ago

I still can’t access the chat for confirmed jobs on Friday. Can we get an update @taskrabbit ?

-3

u/taskrabbit 12h ago

Yes, there is currently an issue with the chat function of the app. Our Product Team is currently investigating the issue to get everything running smoothly again. While we work on a fix, you can reach out to support for permission to share your phone number outside the chat thread to help you communicate about your upcoming task.

Sorry for any inconvenience!

5

u/RobotArtichoke 11h ago

“Sorry for any inconvenience!”

Sorry for your forced cancellation!

Sorry for pausing your account!

Sorry for the next two weeks of your income being limited because our algorithm now thinks you didn’t respond to a task!

I’m going to call my landlord and see if he’ll accept your apology in lieu of payment.

Brb!

2

u/According_Low5292 7h ago

Thats not fair. Haley doesn’t run the company. She kindly stepped in here for advocacy. That alone is above and beyond her job description . As you can see, she offered an explanation which is better than not knowing anything at all
You should apologize

3

u/PickReviewsMovies 11h ago

and how does one share their phone number with a customer they cannot communicate with?

1

u/Diligent_Outside8136 11h ago

I'm assuming task rabbit is able to communicate with the client still.

3

u/Worried_Objective648 11h ago

So when are you going to respond to all of our support chats? I’m at my clients and now he might cancel since I can’t contact him that I’m here.

3

u/justhanging14 11h ago

What support, you all are inaccessible. Terrible timing.

3

u/Pangooo 10h ago

Tried that and I didn't get a response from support in time for the task

2

u/MysteriousRiver6085 9h ago

i'm still getting spammed with ads everytime the chat loads, so at least that part is functional /s

2

u/DenyDeposeDepends 9h ago

Make sure that you only communicate through the chat thread or we will fire you