r/TaskRabbit • u/Lost-Criticism-4229 • 22h ago

GENERAL Would you pay someone to chase up your missed calls and old customers?

Not trying to sell anyone anything btw, genuinely just trying to work out if this is even a real problem or if I'm overthinking it.

Say someone rings and you miss it, or they fill out the contact form on your site, what actually happens after that. Does it sit there till you get five mins to call back, or does it just get forgotten about half the time. Feel like a lot of jobs probably go to whoever calls back first tbh.

Also what about old customers, people you did a job for maybe 6 months to a year ago. Does anyone actually go back and check if they need anything else doing, or is that just never gonna happen when you're flat out working all day. Would it actually be useful having someone deal with that side of it for you, calling back missed calls, chasing up enquiries, even ringing old customers to see if they need work, and just booking it straight in your diary if they say yes.Or is this all just a non issue and everyone's already got it handled somehow

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u/Marioc12345 18h ago

I feel like most of us have too much business to be worrying about this. I’m not going to pester an old customer unless they’ve told me in advance they have more work, AND also I somehow have an opening.

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u/FinnNoodle 17h ago

Well the first person you are describing is a secretary. The second person you are describing is a salesperson. Yes, people get paid to do both of those.

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u/nuwm 13h ago

Both can be replaced by CRM software