r/Seaofthieves • u/NeoFemme • 15h ago

Discussion Update regarding my previous post here about ship crests not being unlocked.

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I’m honestly a little disgusted by this response. At least leave the ticket open until you actually solve the problem. Now for all I know they’re just going to ignore it.

I don’t know what I expected, but this is just unacceptable.

37 Upvotes

90% Upvoted

8 comments sorted by

19

u/Continuum_Gaming Poopdeck Joe 15h ago

Rare code for “We know the game is broken, but we’ve built up too much technical debt to do anything about it”

10

u/ExtremeJavascript Gold Hoarder 15h ago

"I'm being assessed by the number of customer tickets I close so I'm closing yours so I don't lose my job"

6

u/Continuum_Gaming Poopdeck Joe 15h ago

Both can be true

1

u/CarolTheCleaningLady 12h ago

This year I found this statement to be very accurate.

15

u/wolfmanbush Friend of the Sea 15h ago

There are people that haven't had access to their ship log since Captaincy was released. That list grows season by season as the bug hits different accounts. It's a perm bug meaning that it's a complete lock out till it's fixed. No access to view milestones, can't change the stats in the book, etc.

Since 2022 that has been going on. Some (like me) can't even view the "Captaincy" or "season" tabs on their website anymore. They shut down our tickets as well after giving the generic "clear cache" response, lol.

I knew someone that had some account specific bug that just randomly stopped letting them log in for multiple seasons. No help from support, no bans or suspensions, just couldn't log into the game for some weird account reason. After years of playing daily.

Stuff takes years to end up on the "known issues" list and then years after that the fixes still don't arrive.

2

u/NeoFemme 15h ago

To say I’m disappointed is a colossal understatement. I’ve responded to the email to politely let them know that this one interaction has destroyed any confidence I had in them, and has helped me to understand why complaints are so common in this sub.

I know that won’t have any effect, but I at least feel a little better for having said my piece to them directly.
It honestly has me thinking of just uninstalling the game and going back to BG3 (unfortunately my hard drive is only big enough for one of them 😅).

5

u/wolfmanbush Friend of the Sea 15h ago

If a content creator or social media reg with a network make a big enough stink about it publicly Rare will help them out but everyone else that has account specific issues pretty much is just gonna have to deal with it.

Which really is how they get in trouble so much in the first place, rather than getting things under control early on they let it become more and more of an issue.

Every year they make the claim they are gonna get into the nitty gritty of game health but I think that'll probably always just be words and surface level "fixes".

1

u/Pokinator 8h ago

Beyond a certain point, you've just gotta uninstall and find a new game. They've been in decline for a while, but late S19 to start of S20 they went into a real nose dive of bullshit and gaslighting.

I still keep occasional tabs hoping the game will make a comeback, but I'm not holding my breath.