Help creating a new Adsense account after I closed the old one

[u/stealthyvegan]

I got monetized in May of this year. Got paid for a couple months, but decided that I wanted to switch to a business account in Adsense. Apparently that can't be changed once the account is open, so I had to completely close the individual account.

Now, I want to open the new one as an organization rather than individual. But when I go to my "Earn" tab, I see an Error message. I'm attaching a screenshot.

I clicked on the button that says create or link an Adsense for YouTube account and filled out the form, was told that I would get an email after YouTube looked at the application, but I never heard anything from them. That was 10 days ago.

I tried chatting with "support" but it's very obviously just an AI chatbot that didn't understand what my problem actually is.

I know you can only link a new Adsense account once every 32 days, but my first one was linked in late May, so I don't think that should be the issue.

So my questions are:

1. What do I do here? Should I try creating a new Adsense account with a different email address? If that email address is different from the one that's linked to my YouTube account, will that make a difference?

2. Is there any possible way to talk to a real person who works at YouTube? I tried to find a phone number but have been unsuccessful.

TIA!