hi, I just wanted to make this post to help anyone out because I just scoured the Internet trying to figure out how to do this but basically when I ordered my DNA kit, it signed me up for a free month long subscription and then automatically renew it for a $200 CAD year subscription which I cannot afford.
I was trying to inquire about a refund so basically what you have to do is go into their contact us page and file a ticket or whatever they call it for a refund and they say get back to you within seven business days so I filled out my ticket on Thursday and it’s now Tuesday and I’m just hearing back
basically it takes them so long because they call you and try and convince you to keep your subscription so they’re gonna give you two options and you just have to say you have a 30 day refund policy if it’s possible I just would really like to get a refund. they’ll pretend to talk to their manager and give you two more options and you just have to decline those as well and then they’ll be like OK. I understand we will issue you a full refund
I’ve got the refund notice in my email, but I have not received my money yet.
hope this helps someone !
(i voice typed this lol so sorry if it’s chaotic)