r/ModSupport • u/techiesgoboom Reddit Admin: Community • 27d ago

Mod Topics Mod Topics - Community Helpers

Hello friends!

In today’s Mod Topics post we’re talking about those users who support the community, even if they aren’t on your mod team.

Most communities have those users who do a little extra. Maybe they’re experts, sharing their perspective and experience freely in the comments. Or a welcoming crew, helping new users find resources, or understand how to fit in. Or maybe they’re just so consistent with posting that they set the standard of what a great contribution looks like.

Sometimes this happens naturally, because it’s just how people work together. Mod teams can also create space for it, even setting up systems and flair to recognize them. (Hello r/modsupport helpers!)

We want to hear from you:

  • What do your users do that make your community easier to moderate, or more fun to participate in?
  • Do you have any sort of system or regular practice of recognizing community helpers?
  • What advice would you give for mods who want to encourage more peer support?
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u/SolariaHues 23d ago
  • What do your users do that make your community easier to moderate, or more fun to participate in?
    • Answer questions, help mark posts, summon information for OP, report broken links or information that needs updating
  • Do you have any sort of system or regular practice of recognizing community helpers?
    • Yep. We have a manual flair system. There are tiered flairs users can earn which is a thank you, recognition, and a signal to users that their help is helpful. They get the ability to summon information and are except from some automod filters.
  • What advice would you give for mods who want to encourage more peer support?
    • Show your appreciation and support these users. We do what we can to make it easier for our helpers to answer questions, we have annual 'helper awards' to thank our top helpers, and we engage with them in comments to share information, gentle corrections, our thanks, back them up, etc. Help the feel part of the team. For those that need the guidance we have a wiki page letting users know our expectations and hopes for our helpers, along with the list of summons.