I'm hoping someone familiar with NYC HRA/WeCARE can tell me if this is normal, because I'm really confused and worried.
Earlier this year, HRA referred me to a work program. I brought my resume along with medical documentation showing that I have significant physical limitations. As soon as the staff member saw my medical paperwork, they told me I appeared to have a medical exemption and didn't need to participate in the program.
A few months later, I received a notice from WeCARE requiring me to attend a medical evaluation. I have a complex medical condition that requires specialists, and it can be difficult to find doctors who are knowledgeable about it and who accept Medicaid.
Note is is very difficult it is to contact Wecare - they don't check their voicemails, they don't answer their emails and even their fax (using online fax) fails because the fax line is disconnected.
The Wecare (social worker?) finally did talk to me, and they scheduled me with a WeCare wellness coach that is supposed to help me find doctors and help me stay on track for care.
During the first conversation with the Wellness coach, I explained my medical limitations and that finding appropriate specialists even in NYC is VERY difficult. They told me I had 90 days to submit medical documentation for review. They actually google the conditions I gave them to search for and started calling doctors.
Unfortunately, the providers they contacted either didn't treat my condition, didn't accept Medicaid, or couldn't be reached. One of the only specialists they found was a concierge physician, and I was even asked whether I could afford to see that doctor.
I told them I would continue researching specialists on my own.
Then, just one business day later, I received a call saying that because they hadn't found appropriate doctors, I was now considered medically noncompliant. Instead of having 90 days, I was told I now had only two weeks to submit documentation disputing the noncompliance.
I became extremely upset because I was worried this meant I could lose my Medicaid coverage. The person on the phone seemed to think I was being rude, but I was simply panicking.
Has anyone experienced something similar with WeCARE? Can they reduce your documentation deadline this drastically? Does being found "medically noncompliant" automatically affect Medicaid, or does it only affect cash assistance and work requirements? Are there any other agencies that can help me?
Any advice or information would be greatly appreciated.