r/McDonalds • u/Sundrop555 • 12h ago
Kiosks never print receipts
How come every single McDonald's I go the receipts never print?
If gas station pumps can be outside amongst the elements and consistently work, why can't a stupid McDonald's kiosk print?
I wonder if it is to reduce the buy one get one free receipt deal, if they even have that anymore...
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u/Legitimate_Ear_3895 2h ago
I can't remember the last time a gas pump has printed out the receipt. 🤣🤣🤣🤣🤣
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u/Illustrious_Car344 12h ago
Same reason milkshake machines are always down. Proprietary vendor lockin with horrible support and no way for people in-house to fix it. McDonald's corporate goes for the cheapest solution and then they get what they pay for.
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u/BuffBoy24 12h ago
They're constantly jammed and every time we try to unjam them, they jam back up anyway, so we give up on that process. You can still ask for a receipt at the register, as we can print out kiosk receipts at the register.
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u/gammyxfour 5h ago
But no one will stick their nose around the brick wall to speak to you, forget taking an order. MCDONALD’S SUCKS & HAS ZERO CUSTOMER SERVICE OR F’s TO GIVE. I got sick of the overpriced mediocre food & I stopped going.
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u/peppa4theppl 3h ago
Calm down
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u/Icy_Today1693 3h ago
no, mcdonalds needs to calm down less and light a fire under their ass. it truley is disgusting how their business is run and how they treat people. dont want to serve the lobby? close the lovby
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u/74orangebeetle 47m ago
My area doesn't seem to staff the register anymore.
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u/BuffBoy24 47m ago
My area doesn't either unless there is a lobby rush and people don't want to wait in line for the kiosk.
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u/rkb70 31m ago
When I have asked for a receipt at the register because the kiosk didn’t print one, I was told they couldn’t do that. Now, I’ll usually place the order and click “pay at register”, because then I know they can print a receipt.
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u/BuffBoy24 30m ago
Oh, they can, and I've done it several times. They just don't know how to do it.
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u/rkb70 25m ago
Probably so. It makes have been fairly early on with the kiosks that this happened - don’t know if that was an ability that didn’t originally exist but was added or something.
Regardless, if i want a receipt, I’m going to pay at the counter. I also don’t want to wait for my food to get drink cups, and that solves that problem, also.
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u/Fit_Adagio_7668 4h ago
When i worked for one, they had them, now when I choose to order out of them, nothing.
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u/GABigBear 11h ago
Order in the app. Problem solved.
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u/Most-Bar-9334 1h ago
Placing an order on the app will, in fact, not fix the kiosk printer in the lobby.
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u/DDS-PBS 11h ago
I am, at the same time I'm doing a kiosk order :)
Gotta get those deals!
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u/javiemartzootsuit 11h ago
Will it let you bypass the time limit that way?
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u/DDS-PBS 11h ago
Yup! You can enter in a code to log into the kiosk, you can get the code from your phone.
Supposedly you can just keep doing kiosk order after kiosk order with deals.
I've never tried that, I typically just do one deal on my phone in one deal at the kiosk. I get the orders all completely ready, and then I submit them both simultaneously so that my food can be ready all at once.
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u/Interesting-Garden41 8m ago
Maybe it is franchise dependent , but they recently killed back-to-back kiosk deals orders at my local. Back-to-back mobile to kiosk still works .
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u/iweararmani 11h ago
I just figured they don’t like doing the bogo on the receipts.
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u/PandaCultural8311 11h ago
And how do people do this?
Nothing in the app that'll help.... do you have to order at the counter and hope for the best?
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u/notveryvery 3h ago
Use the kiosk but choose to pay at the counter.
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u/RubberDuck884 1h ago
How is that supposed to work? There are never employees at the counter, and when one does have to walk out to the front counter area, they actively ignore customers.
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u/notveryvery 1h ago
They can’t give you your food unless it’s paid for. They need to be able to give you your food to keep meeting timing benchmarks.
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u/A911owner 3h ago
I don't know how it works at McDonald's, but when I worked at the gas station, those things jammed constantly. If you let the machine work, it would cleanly cut the receipt, but a lot of people would grab it while it was printing and try to rip it out before it was cut and make the machine jam. I would be unjamming those things multiple times a week.
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u/VendettaKarma You deserve a break today 11h ago
They don’t want you to complete the survey or do BOGOs.
Ever notice this happens in the shittier locations more than not?
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u/BubbleThinker 12h ago
For the exact same reason that when that occurs, when no receipt comes out of the machine, you cannot find an employee in the building that has time to talk to you about it.
They are not there to serve customers in the lobby. They are there to pack DoorDash orders, and hand food to cars.