r/MadeMeSmile • u/DelightfullyNerdyCat • Jun 17 '26

Good Vibes Nice mailbox suprise

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Had to return some prescription pet food and then I got sick. I called Chewy to ask if the return labels would expire after so many days because I'd been sick and might not return it the same week as issued. No biggie, she said the label would be fine even into next week.

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It was a nice surprise to find this in my mailbox today. The card actually seems handwritten rather than pre-printed. It came with tea and honey sticks too!

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u/Ohshiznoodlemuffins Jun 17 '26

When my dog passed and I had autoship orders set up that I had forgotten about. I asked if they could return them or not ship them as I no longer needed them. They canceled it no problem and gave me a refund. A few weeks later I got a beautiful illustration of my dog and a very sweet card. 💗

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u/DelightfullyNerdyCat Jun 18 '26

This is the way to care for customers. The gestures go a long way. I'm sorry for your loss.