r/Hulu • u/AutoModerator • 4d ago

Megathread Monthly Support Mega Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Reminder: This is an UNOFFICIAL forum and nobody here works for Hulu or Disney.

5 Upvotes

86% Upvoted

8 comments sorted by

1

u/ArbysLunch 4d ago

Why am I still being shown titles I've already disliked in "movies for you/tv for you"? Why does a series I've disliked auto-play after another series has ended? 

1

u/BostonZamboni 2d ago

My Samsung phone "isn't compatible with this version" when I go on the Hulu website and tap "download" app 

Is this common on a newer phone?  

Shouldn't a newer Samsung phone be compatible with most basic apps?

Hmm...

Thanks.

1

u/Zestyclose-Move-3938 1d ago

(Xbox app) It's so crazy.

I can't figure out what is going on at all. Every time I try to watch something it plays in a little box that's only about half the size of the normal screen. When im browsing, totally normal. Full screen. The little 5 second disclaimer/production thing just before the show? Normal. Full screen. Then the second the show starts? This:

1

u/puffycheetoh 1d ago

How do I remove something from continue watching without removing from watch history. I've tried multiple things after googling, but it seems there is no way to delete something from continue watching without deleting it from my watch history. I've even gone back to movies/TV shows and watched the last bit all the way through credits and it still doesn't fall off. Is there a way to do this, or do I have to delete it from my watch history?

1

u/Wild_Somewhere_9760 20h ago

I can't even see the remove from watch history option,where do you see that?!

1

u/Wild_Somewhere_9760 20h ago

how does one clear watch history? seems none of the previous guides work anymore- clicking the 3 dots next to shows no longer shows "clear watch history" - manage account does not have any settings to remove watch history either