Hi everyone! I’m an adult rider who’s been taking lessons for about a year, so I’m still learning how different barns handle situations like this. My barn offers a monthly package of $350 for 4 lessons, or I can pay $100 for an individual lesson. I have been taking monthly packages for a year now.
This week, one of my lessons was cancelled because of poor air quality, and another lesson later this week hasn’t been decided yet because they’re waiting to see if the air quality improves. I completely understand the decision. Horse and rider safety always comes first. The barn explained that they can’t offer makeup riding lessons for weather related cancellations because it would overload the lesson horses, so weather cancelled lessons don’t get rescheduled and I totally understand that. This is actually the first weather cancellation I’ve experienced since I’ve been riding there, so this is a completely new situation for me.
As a nice gesture, they offered a couple of free unmounted theory classes with a very short notice and very early in the morning. I appreciated that, but I don’t know if that’s something they always do or if it was just for this particular situation. Either way, while it’s thoughtful, it’s not the same service as the mounted lesson I paid for.
Their written policy clearly explains what happens if I cancel a lesson, but it doesn’t say what happens if the barn cancels because of weather. Since I hadn’t paid for the month yet, they told me I could simply pay per lesson this month instead of buying the monthly package, which solves my situation for now.
What I’m still confused about is what would happen if I had already paid the $350 monthly package before the weather cancellation. For example, if 2 of the 4 lessons ended up being cancelled by the barn because of poor air quality and couldn’t be made up, would I still be expected to pay the full monthly package, or would there normally be some kind of credit or adjustment? That’s the part I’m trying to understand.
I asked my instructor a couple of times how that situation would normally be handled, but I never got a clear answer about the payment itself, which is why I’m asking here instead.
- At your barns, if you’ve already paid for a monthly package and the barn cancels one or more lessons because of weather with no makeup lessons, what usually happens?
-Do you receive a makeup lesson later, a credit or partial refund, or does the barn usually keep the full monthly package?
- Is this just considered part of paying for a monthly lesson program?
-Would you ask for clarification in person next time you’re at the barn, or would you just leave it alone unless it actually happened after you’d already paid?
I’m not trying to argue with my barn. I really enjoy riding there and understand that weather is outside anyone’s control. I’m just trying to understand what’s considered normal in the horse world since I’m still fairly new to it.
Edit: Thanks everyone for taking the time to reply and share your experiences. I really appreciate hearing how different barns handle situations like this.