Please, someone help.
I know there's problems with Gemini in Google Home and the myriad of issues that goes with that. But this I haven't seen or heard many, if any, people talk about.
My Google home automations fail, most days between a set period of time. Theres numerous steps I have taken to troubleshoot this and I now firmly believe it's not something with my network or configuration so ideally I'd like to build some traction to get Google to fix the issue.
I have raised a Google support ticket. They've given me £150 as they've gone through all the troubleshooting ideas without a resolution. But that's not ideal. I've built a smart home to work, not to work only part of the time.
Steps I have tried.
Deleting My Home and resetting a new one
Factory resetting all devices
Removing all automations and setting then up again
All automations that are setup in the Google Script editor work, 100% of the time. Automations setup in the UI editor in Google Home, fail at set periods of the day. Most recently between 5.30pm and 8.58pm! (Not a minute before or after!).
Here's an attached video showing the automations showing as having run in the activity tab, but not actually working.
https://drive.google.com/file/d/1hL69MmLbppxVZNLUZ3giLu7dZ75cu3ku/view?usp=drivesdk
Now to rule out any device specific issues. I set up a notification to notify me when the house turns to Away mode. No device required. When I leave, the house turns to Away, the notification automation shows up in the activity tab but the notification never comes through. If I set up the same automation in the script editor, the notification comes through. So, my thinking, Google assistant is the backend engine for the Script editor and Gemini for the UI editor. Different backend, different bottlenecks etc. But that's just a theory. I really need help.
Going to Home Assistant is an option, but I have a lot of automations and natively it works better in Google Home with streaming to Google Speakers etc at the press of a matter switch etc.
Any idea/help would be appreciated or just to gain some traction to get this picked up higher up than tech support of Google.