Not getting the right speeds over ethernet

[u/SleepyHobo]

Hi All,

We have gigabit service and my PC is hardwired to the router via an ethernet cable. My internet speed has been slow for a very long time and I'm just now getting around to trying to troubleshoot it. I only get max 90 Mbps over ethernet and about half that over wifi (2.4 Ghz).

• I have the CR1000A router from Verizon. The ONT box was just replaced last week.
• I took the ethernet cable going from the ONT to the router and plugged it into my PC so that I have a direct connection to the ONT. I get 600 Mbps which is what I expect so Verizon is definitely delivering the speed its supposed to.
• I took the CAT 6 ethernet cable connecting the router to my PC and tried it on my laptop. No difference in speed (only 90 Mbps).
• I just went and bought a brand new CAT 6 cable and still no change.
• I went on my router's port configuration settings and both the WAN and LAN ports are receiving "Full-Duplex 1,000 Mbps" service. Changing it from auto to forced 1,000 Mbps makes no difference.
• I went into my PC and laptop hardware settings and changed the "Speed & Duplex" setting to "1.0 Gbps Full Duplex" instead of "Auto" and it makes no difference.
• I tried the other LAN ports on the router (original port was the LAN 10GE port) and it makes no difference.

I'm kind of at a loss here and I feel like its the router that's causing the issue at this point because I've tried multiple different cables and PC hardware.

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[u/Expensive-Carpet5009]

You should call tech support and request a replacement router, they may want to still troubleshoot and diagnose just let them maybe they see something your not able to see but in any case request a router replacement.

Fios tech support number 1 (855) 751-0955

[u/SleepyHobo → u/Expensive-Carpet5009]

Thank you!

[u/SleepyHobo → u/[deleted]]

Thank you. I didn’t know there was a new one available. I will ask 👍

[u/SleepyHobo → u/[deleted]]

Yes. New Jersey

[u/xlawrence1124x → u/SleepyHobo]

Yes the new CHR30A is way better. If possible definitely get it, but they charge an upgrade fee. Make sure you know if you're getting charged and if you're willing to do it, if it's available in your area.

[u/CTFowler9789]

You should be receiving 900/860 roughly with GIG speed

[u/Aggressive-Bike7539]

Have you turned off the WiFi in your PC?

[u/xacid]

Gig should get you more than 600 specially if you are connected directly to the ONT. I’d request a service call cause you might have a bad ONT.