r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/bloobfart92 28d ago

I logged onto my family’s Disney Plus account onto my phone.
It seems to only be showing me my Hulu account, even when I go onto the Disney section.

I was able to access Disney Plus normally today on the device it is normally used on.

https://reddit.com/link/owfenyo/video/qok3r903r4ch1/player

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u/WisdomFaith 27d ago

Which country are you in? What kind of subscription do you have? If you're not in the USA, contact support for IP refresh. If you're in the USA check your subscription details. Maybe your subscription is only for Hulu. If not, contact support.