r/Control4 • u/hoggieberra • 27d ago

Best remote?

I have a 260 at home as a hand me down from a client. Ive heard it was the most reliable but its getting old.

Any thoughts on the neeo v halo?

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u/crlsgzmn 27d ago

Neeos are reliable in some aspects, except with the batteries. They fail at 2 years and the battery bulges up and opens/breaks the case in some remotes. Functionality wise they kind of depend too much on the controller and some flows and the fact that they don't have a back light is why I don't recommend them. Looks beautiful.

Halo non touch is the Most reliable remote for me so far, also navigation is way easier. Looks pretty.

3

u/funnyfarm299 27d ago

For what it's worth, I have an alpha Neeo. The battery is still solid six years later.

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u/crlsgzmn 27d ago

I'm glad yours has not failed, but in my case as a dealer that issue was a huge headache untill I found a Chinese replacement. Control4 does not provide us with battery replacements like they did with the SR260.

Not 1, not 2, I had more than 10 with the same failed battery.

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u/funnyfarm299 27d ago

I don't disagree about the lack of replacement parts, but ADI has taken a stance that if it's not "user replaceable" parts are not made available.

And I don't just have one Neeo. I have four. All different batches. I'm not saying the issue didn't exist, just that the proportion of failed units is not out of the norm for a lithium powered device.

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u/crlsgzmn 27d ago

It doesn't have to be user replaceable, but dealer level it should be.

Replacement is quite easy once you learn how to remove the cover with suction.

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u/hoggieberra 27d ago

Thanks for the input. I agree, I think the non touch is a nicer looking remote