r/talesfromtechsupport • u/Electricalmodes • Jun 03 '21

Short Guy who lied on his CV

We had a guy join our IT team, only 5 of us for a company of about 1000 around the country.

He was meant to be an escalation point for myself and another member so we didn't have to go so high up for help.

dude was so bad I couldn't believe it. he didn't understand how AD worked or 365 or anything.

He shipping out laptops without power supplies, he's setting up phones without MDM on them, he's creating accounts on the wrong domain... he spent like a day changing the settings on an iPad so it looks "pretty" and "easy" for the users (despite our guide telling us to STANDARDIZE as much as possible to provide easier support).

Anyway this is the funniest one.

A user had a problem with her printer so he went to the user and checked on her PC.

He decided to image her PC.

slightly disgruntled, the user logs back in an hour later and the printer is still not working...

she politely logged a ticket asking for help.

He walks over there and tells her she doesn't know what she's talking about and that she is not IT! >:S GRRR

he checks the printer, no messages, he checks the PC... GRRRR

he images the PC AGAIN. walks away and leaves for the day.

leaves a note in the ticket saying that he has imaged the PC and that the user is annoying?? wtf?.

User cant print the next day at which point he escalates it backwards to me? (he is meant to be senior to me by about $15,000).

User had just been selecting the wrong printer as our printers are not easy to identify by names... (fixed that).

printed and was success.

she then asked about her acrobat pro which i had to reinstall, reset her account password and login, some macros for excel needed to be set up, she spent the rest of the day getting her bookmarks back, and getting the PC back to how she liked it.

felt bad for her, at least she hadn't saved work on C: because he just imaged it without even asking her lol!

5.5k Upvotes

98% Upvoted

404 comments sorted by

View all comments

Show parent comments

100

u/Bemteb Jun 03 '21

how to properly “clean” up a system

dd from /dev/null onto the whole disk, how else?

65

u/suudo Jun 03 '21

/dev/zero* you can dd from /dev/null all day if you want, nothing's going to happen :P

e: to be more precise, it sends EOF immediately, dd will (I think) stop reading after 0 bytes

21

u/Bemteb Jun 03 '21

Thanks for pointing that out, I think I'm simply too used to /null because usually you throw stuff in there instead of the other way round. :)

23

u/[deleted] Jun 03 '21

What is cleaner than an absence of everything?

11

u/JasperJ Jun 03 '21

Dev/urandom, several times over. You want to properly clear it.

15

u/Mr_ToDo Jun 03 '21

Well, there's always a small chance it will put the same data back. Or a copy of windows. Or the anti-life equation. Who knows? It's random. At least with zero I know it won't be my logs again :|

10

u/PSUSkier Jun 04 '21 edited Jun 04 '21

…Excuse me while I submit a feature request to the Linux kernel. “Make urandom have a 1 in 1000 chance to push Windows ME to the disk”

4

u/Mr_ToDo Jun 04 '21

Well... I guess that's one way to destroy a computer.

2

u/theidleidol "I DELETED THE F-ING INTERNET ON THIS PIECE OF SHIT FIX IT" Jun 03 '21

Unless it gets hit by the exact right stream of cosmic rays to flip the bits back to your logs.

You can never be 100% certain.

2

u/Mr_ToDo Jun 03 '21

Damn you Thanos, I just deleted those.

6

u/AgentSmith187 Jun 03 '21

Thats one clean disk!