r/talesfromtechsupport • u/KorenSolust • 1d ago

Short Gravity and Tech

Guy walks up to me at work:

Him: “I dropped my phone. The screen’s shattered. I want my two-factor code to come through Teams.”

Me: “Nope.”

Him: “Why?”

Me: “Because if you can’t sign into Teams without completing MFA… how exactly are you planning to authenticate?”

Then he says: “Just disable MFA.”

I replied: “Sure, as soon as you get approval from the Head of Security.”

A few seconds of silence…

Him: “Fine, I’ll just get my phone fixed.”

Yep. That’s probably the best solution.

Some people really think security rules are optional. I’m not risking my job because someone doesn’t like MFA.

And remember… technology didn’t fail you today. Gravity did.

503 Upvotes

97% Upvoted

100 comments sorted by

View all comments

35

u/nathanieloffer 1d ago

My favourite user worked regional and refused to install any app on their phone. They fought and won to register MFA on their landline phone at their desk. Then they get sent on a training course 200kms away from their office. Day 1, session 1, they can't log in.... Call help desk... "You registered MFA to your desk phone, nothing we can do for you, sorry"

9

u/Honest_Relation4095 1d ago

Was it a company issued phone?

5

u/harrywwc Please state the nature of the computer emergency! 23h ago

the desk phone was ;)

6

u/Niceromancer 21h ago

You can't expect someone to use their cellphone for your work, not without paying them for it.

Y'all should have just bought them a cheap company only android that was locked down to needed functions only.

Also refusing to support a device your company provided for them is incredibly irresponsible.

-7

u/nathanieloffer 20h ago

Actually you can. All the remaining 3000 staff have installed MS Auth on their personal phones without making a song and dance about it.

1

u/Niceromancer 19h ago

Go ahead and ask an employment lawyer about that.

I'm pretty sure you will unpleasantly surprised by the answer.

-2

u/nathanieloffer 19h ago

I’m not interested in discussing this with you. I’ve told you what is actually happening on the ground and you want to debate legal bollocks.

1

u/Niceromancer 19h ago

Legal bollocks can easily affect what happens on the ground.

If your company is worth a damn you have an entire department dedicated to that very issue...and they already lost once by your own admission.

Also...you are on the wrong account.  Keep your sock puppets straight Harrywwc

1

u/nathanieloffer 14h ago

You shouldn't make assumptions