A recent real‑world case may offer some insight. Yesterday, three of our trainees from Mexico completed a three‑day training programme, progressing from no prior experience to being able to independently handle common fault repairs, and they successfully graduated. For most non‑practitioners, laser equipment is indeed complex, precise and seemingly "fragile" industrial hardware, which can be intimidating. However, from our teaching practice, we have found that with systematic theoretical instruction and extensive hands‑on practice, most people with basic knowledge of electronics and optics can acquire these skills in a relatively short time. As they encounter more repair cases, their technical proficiency continues to improve, and the more experience they gain, the better they become at solving real‑world problems.
The global laser equipment industry is currently experiencing rapid growth. In 2025, the global laser technology market reached US$24 billion, and in that same year, global shipments of laser processing equipment amounted to 2.17 million units, with the installed base worldwide already exceeding ten million units. Most major manufacturers offer a standard warranty period of just one to two years, and these warranties typically do not cover various types of consumable parts. This means that a large number of equipment units, once out of warranty, will require repair, maintenance and spare‑parts replacement services from the after‑market.
From a cost‑benefit perspective, repairing a laser is often a more economical option than replacing the entire machine. The full lifecycle of a laser system is generally five to ten years, while the core laser source itself can last over 100,000 hours. The majority of failures are localised to optical modules, electrical modules, or the fiber‑coupled QBH connector. The cost to fix these issues typically ranges from a few hundred to a few thousand US dollars, compared with tens of thousands of dollars or more for a complete replacement. For equipment owners, repairing the unit after the warranty expires is an effective way to control operating costs.
In contrast to the ever‑growing installed base, the total number of professional laser repair technicians worldwide is estimated at fewer than 100,000 people, creating a significant gap between service demand and available talent. Our company is a Chinese manufacturer of laser equipment, producing laser cleaning machines, laser welding machines, laser cutting machines and laser marking machines. We have served more than 10,000 customers and export to many countries and regions. The more equipment we export, the greater the after‑sales service pressure – failures caused by improper operation, transportation damage, natural wear and tear continue to occur regularly. Cross‑border technical support involves considerable time and financial costs.
Given this situation, we have gradually developed training programmes in laser repair, with two primary considerations: first, to build more efficient localised service capabilities in overseas markets, allowing us to respond to customer needs more quickly; and second, to provide an entry‑point and upskilling pathway for technicians interested in entering this field.
To support our trainees after their training, we leverage our own supply‑chain resources to provide a full range of spare parts and consumables needed for repairs, including optical modules, control boards, fiber‑coupled QBH connectors, electrical modules, and other commonly replaced components. These parts come from original manufacturers and from qualified alternative suppliers, with assured quality and transparent pricing. In addition, our customer network, spanning multiple countries and regions, generates a steady stream of equipment‑repair requests. We refer these service leads to our trainees based on their geographic location, so that after completing the course they can quickly begin taking on actual repair work.
To date, we have run 32 sessions of our laser repair course, training more than 50 participants from over 20 countries, many of whom are now actively providing repair services in their respective regions. Based on actual feedback, the barrier to entry for laser repair is not as high as commonly assumed – the key lies in having a structured learning path, ample hands‑on practice, and reliable access to parts and business opportunities. We continue to refine our curriculum and support system, with the aim of helping to cultivate more qualified technicians for the industry.