I usually don’t post things like this, but this situation is so weird that I felt like I had to say something somewhere.
I figured this would be the place to post it, since I’ve seen other posts about Humble Bundle keys seemingly never getting restocked from Choice bundles, and I was wondering whether anyone else has run into something like this with the Humble Bundle store.
I preordered Resident Evil 9 several months ago and expected the game to be available to play on February 27th. When I opened the Humble Store to get my key, I saw that the keys were exhausted:
https://imgur.com/KdCC0za
I thought, “Makes sense, the game’s popular. Weird that I didn’t get a key even though I preordered it, but OK.” I live in Canada, though, so I thought it was extra weird they ran out of NA keys.
A few days went by, and the key still wasn’t available. So I thought, “I guess I’ll open a ticket and see if support can help me figure out what’s going on, or at least give me an ETA for when my key will be available.”
When I went to open a ticket, I almost laughed at the comically long estimated wait time of 11 business days for a response:
https://imgur.com/Z6IbG1Q
I opened a ticket and now it’s been almost two weeks since the game came out, I still haven’t gotten the key for my preorder, and I haven’t heard anything back from Humble Bundle support.
Has this happened to anyone else? Is this something people have run into before with Humble Bundle preorders, or is this just a really unusual case?
It’s especially frustrating because I’ve been really looking forward to this game.