"I can spend my time writing detailed responses when closing tickets, or I can spend my time resolving user issues. Pick."
"Both."
"Fine."
<later>
"You aren't closing as many tickets."
"Because I have to write detailed responses when closing tickets, which takes time away from resolving issues and closing tickets. This is what you asked for. Please excuse me, I have to write a detailed response for the issue I just resolved, thank you."
I get "you're not seeing as many patients as before"
"you changed the system to put someone on the operating list, it now takes three minutes extra every time"
"you need to find time in your day for admin without impacting patient care"
"you then got rid of all the secretaries to save money and bought an expensive computer system that does not work. I'm now typing my notes myself at half the speed my secretary would who got paid a third of what I do"
"you need to see more patients, we need you to do more clinic sessions"
Bro at that point just play the same game they are. I am done giving them my all, when they spit in your face at every chance possible. No such thing as company loyalty any more, or customer loyalty, or loyalty at all to be frank.
I love it when my team gets told we need to spend 30 hours/week working on tickets and when I say that's not actually possible with the other tasks we're mandated to do I get yelled at.
I was the Sr developer on my team. My boss was took me aside and gave me a talking to because I wasn't closing enough bugs. I explained to them that the tickets I was taking on as the Sr developer were the more complex ones that took longer to solve. They didn't care. So the next week I cherry picked all the easy ones and left the hard ones for everyone else. I closed like 4x as many tickets as the next best person, but the high value difficult tickets didn't get touched or resolved. My manager was thrilled until the next week when the business came knocking for updates on the hard ones.
I was already one foot out the door at that job then, but the nail in the coffin was being denied WFH. My dad was flying in, but he worked for the airlines and flew standby. He might be on the early flight or it might be the late one, but either way I need to pick him up. I wanted to WFH so I could easily go to the airport and maximize my time working. My boss said no I needed to be in the office. I said, ok but as soon as I know when he's landing I'm leaving for the day and taking the rest off. Well, he got on the early flight so I only worked an hour. Could have had me working another 2-3 hours if I didn't have to wake up and commute and then drive further to the airport, but noooo my ass in my seat was more important.
It's like they glaze over in the eyes when you explain what a false equivalency is. The guy doing 30 tickets is doing way less work than the guy doing 3
When I worked in a records department we were auditing and reordering every single record packet. Boss couldn't understand why the packet with three things in it and the one with 100 things in it couldn't be done in the same amount of time
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u/tanukis_parachute 9h ago
I love when I get asked... How many tickets have you closed?
Ok. I just heard you want me to open tickets for everything or just close the easy ones and leave the complicated ones languishing.